FAQ's

Cancellations & Rescheduling

-Cancellations within 24 hours will result in a loss of the appointment deposit.

-Appointments rescheduled within 24 hours may retain their deposit. A rescheduled appointment is not valid for a deposit refund. 

Service Refunds

Payment on services rendered are non refundable.


What if I am unable to climb the stairs to the studio?

For clients with limited mobility and/or disability, we may set up a mobile appointment with a discounted rate. Please call to schedule. 

How should I prepare for my appointment?

-Showering before your session is appreciated, but not completely necessary.

-We do not mind body hair or care about the last time you shaved.

-Limiting caffeine before your appointment may help your ability to relax during your session.

What should I wear to the appointment?

There is no specific dress code. Simply wear something comfortable and easy to remove before your session. For stretching sessions, it is suggested to wear athletic wear that will not hinder mobility. 

What can I expect during the session?

A conversation with your therapist should happen before the massage begins and should include any health concerns, goals for your session, and how to lay on the table for the beginning of the session. Your therapist will adjust the sheets to keep you feeling secure throughout your session, appropriately draping each section as needed.

What if regular business hours do not accomodate my work hours?

Special accommodations may be made via phone, per the massage therapist's discretion. Mobile services are not offered outside of regular business hours for the safety of the massage therapist.